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Crisis Management Links
Continuity CentralGlobal news, jobs and information portal for the business continuity industry. Whether you are a novice or a seasoned professional Continuity Central will meet your information needs.
Crisis communications – a readiness checklist'Crisis communications, a readiness checklist' -- ten items that should be in place BEFORE a crisis occurs. Al Czarnecki APR is an accredited public relations professional with 20 years experience. This popular resource at topstory.ca is cited in Jon William Toigo's excellent book, Disaster Recovery Planning.
Dr. Larry BartonLarry Barton is author of Crisis in Organization: Managing and Communicating in the Heat of Chaos (available through the Rothstein Catalog On Disaster Recovery, along with the companion video). As the saying goes, "he wrote the book" on crisis management and crisis communication.
Mayer NudellMayer Nudell, CSC, is an acknowledged authority on terrorism, crisis management, travel security, and related international political and national security affairs. Two of his books (co-authored with Norman Antokol) are available from The Rothstein Catalog On Disaster Recovery at www.DisasterRecoveryBooks.com: NO ONE A NEUTRAL: POLITICAL HOSTAGE-TAKING IN THE MODERN WORLD and - HANDBOOK FOR EFFECTIVE EMERGENCY AND CRISIS MANAGEMENT
Enterprise Risk & Security Management, by Andrew HilesWhat is Enterprise Risk and Security Management and why should we do it? Well, we need to think beyond most existing practices in security and risk management. Many organisations have an assortment of measures to protect themselves.
Incident CommanderIncident Commander is a PC-based crisis training simulation that models real-world situations within a community, allowing for training at the management level to a critical incident. The simulation offers a realistic representation of crisis management with realistic scenarios, realistic time delays and realistic resource limitations all set in the arena of the players' local region. Incident Commander is free of charge to all authorized public safety agencies.
"The Quality of Panic" by Lee ClarkeClarke indicates that "contrary to these popular portrayals, group panic is relatively rare. In disasters people are often models of civility and cooperation."
Risk Insurance Management SocietyThe Risk and Insurance Management Society is a proacitve voice on behalf of risk managers. It has been around since 1950 and serves over eight thousand professionals around the world. They have a Crisis Resource Center on their Web site which is a list of links beneficial to the industry and there is conference information as well as professional development courses.
ASIS International (ASIS)Business continuity guideline: a practical approach for emergency preparedness, crisis management, and disaster recovery (Draft)
Classic Blue - Disaster Recovery and Business ContinuityClassic Blue is a leading provider of business continuity and disaster recovery solutions. We own dedicated disaster recovery centres in Sydney, Melbourne, Brisbane, and Adelaide, Australia.
Continuity CentralThe crisis team and crisis room: a guide to getting the basics right. Chris Woodcock, managing director of Crisis Communications Consultancy Razor. If the first 24 hours of a crisis are important, the first hour is vital. Reacting quickly positions a company as efficient and responsible. More importantly, it seizes the initiative and places the company in control. Taking control and operating transparently in that first hour requires trained crisis management personnel with the materials in place to work effectively. It should be simple. It is not difficult. But there are no short cuts.
Continuity CentralThe crisis team and crisis room: a guide to getting the basics right, by Chris Woodcock, managing director of Crisis Communications Consultancy Razor. "If the first 24 hours of a crisis are important, the first hour is vital. Reacting quickly positions a company as efficient and responsible. More importantly, it seizes the initiative and places the company in control. Taking control and operating transparently in that first hour requires trained crisis management personnel with the materials in place to work effectively. It should be simple. It is not difficult. But there are no short cuts."
Continuity CentralCrisis communications: get it right - the first time By John Glenn, MBCI,Certified Business Continuity Planner.
Crisis Navigator"The Crisisnavigator is an international Internet guide to crisis management, crisis communications, issues management, risk management, disaster management and business continuity management." Accessible in English and German.
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| #1 | Service Level Agreement and SLA Guide - Directory of service level agreement template, guidebook, training, and audit resources. | |
| #2 | Business continuity metrics: How much can you afford to lose? - When developing a disaster recovery plan, companies need to evaluate how fast they can get their businesses running again and how much data they can afford to lose. Bob Cramer, CEO of LiveVault Corp., offers tips on key metrics companies should use to make these decisions. | |
| #3 | A Design Language for Emergency Operations Center Facilities - "Most EOC layouts can be described in terms of a few basic models, each of which has unique implications for the organizational dynamics it supports. These basic layouts are combined and hybridized to yield almost all real-world EOC floorplans." | |
| #4 | IBM's Web Service Level Agreements (WSLA) Project - The Web Service Level Agreement (WSLA) project, developed by IBM, addresses service level management issues within a Web services environment. Issues addressed include SLA specification, creation and monitoring. The project provides: Explicit specifications of servlce level agreements that can be monitored by the service provider, customer and even by a third-party; Ease of SLA creation using template-based authoring tools; and, Distributed monitoring framework for deployment in a single site or across multiple sites by translating SLA data in configuration information for the individual service provider components and third party services to perform the measurement and supervision activities. The WSLA creation and monitoring framework complements various other projects addressing issues on proactive management of a service environment, e.g., provisioning resources, workload management, etc., according to the agreed upon service levels specified via WSLA. | |
| #5 | MIT Business Continuity Plan - An external release of the MIT Business Continuity Plan. | |
| #6 | Continuity Central - Sample Business Resumption Plan - Action List | |